De-escalation Techniques for Difficult Patients
Course Description:
This continuing education training provides practical strategies to recognize early signs of conflict and use proven de-escalation techniques to promote safety and effective communication in the healthcare setting. Includes 4 short video modules and a quiz.
3 CE Hours
Course Content
Module 1 – Recognizing Escalating Behavior
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Module 2 – Using Verbal De-escalation Techniques
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Module 3 – Nonverbal Communication and Body Language
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Module 4 – When to Escalate or Get Help
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Final Quiz
De-escalation Techniques for Difficult Patients Quiz
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